Tenant Relationship
AI Tenant Relationship Manager
Every tenant gets an AI account manager that continuously reads lease, payments, complaints, footfall, sales, marketing participation, service tickets and sentiment — then tells the property manager what to do.
Tenants monitored
12,480
At-risk renewals
214
-9%Retention rate
91.2%
+2.4ptExpansion leads
63
Detected this quarter
Tenant signals
Ranked by renewal risk
UniqloPlaza Singapura · #02-15Health 48
8 months
Lease expiry
-14%
Footfall
-8%
Sales
3
Complaints
Recommendation: Initiate renewal discussion now with a 6-month rent-step incentive and a co-marketing slot in the CNY campaign.
Infosys BPMITPB · Discoverer 7FHealth 81
14 months
Lease expiry
+6%
Footfall
0%
Sales
1
Complaints
Recommendation: Expansion signal: headcount +22% in 2 quarters. Offer 18,000 sq ft adjacent block in Voyager before a competitor pitch.
Toast BoxBugis Junction · B1-08Health 88
5 months
Lease expiry
+3%
Footfall
+11%
Sales
0
Complaints
Recommendation: Healthy tenant. Propose early 3-year renewal at +4% with CapitaStar rewards bundle.
Nexus FintechCapitaSpring · L28Health 62
11 months
Lease expiry
-4%
Footfall
0%
Sales
2
Complaints
Recommendation: Two HVAC complaints unresolved >5 days. Close service tickets before renewal outreach; schedule CEO-level check-in.
Tenant intelligence
Eight-week operating trend · demonstrative data
Live model
Tenants monitored
588
Renewal confidence
80%
Human handoff
12%
Autonomy trajectory
Renewal confidence versus human handoff