Group AI Office
Autonomous Operations Command Centre
Voice-first AI agents executing leasing, concierge, collections, property operations and marketing work on top of Microsoft 365, CRM, ERP, BMS and IoT.
Revenue uplift (FY26 YTD)
S$14.8M
+23%Cost savings
S$6.2M
+18%AI-handled conversations
412,908
+31%Human hours returned
38,410
+12%Conversation volume
Inbound, outbound and human escalations across every channel
Channel mix
Share of AI-handled conversations
Voice is the core surface. WhatsApp, SMS, email and Instagram run through the same agent brain and shared memory.
Live conversations
Agents currently on the line
34 concurrent sessions
Nikhil Rao — Finzo CapitalInbound
Leasing Agent · International Tech Park Bangalore · 15,000 sq ft fit-out enquiry
Sentiment82
04:12
Recommending units
Sunrise Cafe — Raffles CityOutbound
Collections Agent · Raffles City Singapore · Rent 26 days overdue
Sentiment54
02:38
Negotiating plan
Mei Ling (CapitaStar)Inbound
Tenant Concierge · ION Orchard · Dinner booking for 6
Sentiment91
01:07
Confirming reservation
Facility desk — AHU-14Outbound
Property Operations Agent · CapitaSpring · HVAC anomaly triage
Sentiment73
00:52
Dispatching contractor
Agent fleet
Deployed AI workers
Leasing Agent
Outbound + inbound leasing
1,284
Sessions
6,102
Minutes
71%
Autonomy
VoiceWhatsAppEmail
42 qualified tours booked this week
Tenant Concierge
Shopper & tenant transactions
8,734
Sessions
12,980
Minutes
88%
Autonomy
VoiceWhatsAppInstagram
S$412K assisted retail GMV
Collections Agent
Rent & service charge recovery
962
Sessions
3,140
Minutes
64%
Autonomy
VoiceWhatsAppSMSEmail
S$3.1M recovered, 11 days faster
Property Operations Agent
BMS, IoT, work orders
2,410
Sessions
5,210
Minutes
79%
Autonomy
VoiceTeamsEmail
68% of tickets closed autonomously
Data Centre Ops Agent
Power, cooling, PUE
318
Sessions
890
Minutes
58%
Autonomy
VoiceTeams
PUE improved 0.06 across 4 halls
Investment Copilot
IC memos & due diligence
74
Sessions
410
Minutes
46%
Autonomy
TeamsEmail
9 IC memos drafted in 6 days
Pilot assets
90-day deployment footprint
CapitaSpring
Singapore · Office
97% occupied
ION Orchard
Singapore · Retail
99% occupied
Raffles City Singapore
Singapore · Integrated
96% occupied
International Tech Park Bangalore
Bengaluru · Business park
92% occupied
Navi Mumbai Data Centre
Navi Mumbai · Data centre
88% occupied
Next best action
Generated 06:00 today
- Approve Hall B cooling plan at Navi Mumbai — 14-day energy payback.
- Open Sunrise Cafe renewal now: footfall -14%, sales -8%.
- Release ION Orchard festive reels — brand review is the only blocker.