Revenue · Collections
Collections Agent
Rent and service-charge recovery run as an omnichannel sequence: WhatsApp, SMS, email, Instagram and voice, with negotiation inside approved limits and a clean audit trail.
Outstanding
S$8.42M
-14%Recovered (30d)
S$3.11M
+22%Avg days to pay
19 days
-11 daysPromise-to-pay kept
82%
+7ptAgeing
Outstanding by bucket (S$M)
Escalation ladder
Compliant, channel-aware sequence
Day 1WhatsAppFriendly reminder with itemised statement
Day 4SMS + EmailPayment link and service-charge breakdown
Day 8VoiceAI call: confirm receipt, offer split plan
Day 15WhatsApp + VoicePlan negotiation within approved limits
Day 22EmailFormal notice drafted for manager approval
Day 30HumanEscalated to asset manager with full history
Accounts in recovery
Live agent state per tenant
Sunrise CafeRaffles City SingaporeS$48,200
26 days overduePayment plan proposed
Default risk72
AI calls 10am to confirm split payment
Sandbox Retail GroupION OrchardS$112,400
41 days overdueEscalated to manager
Default risk88
Legal notice draft prepared for review
Brightline AnalyticsITPB Bengaluru₹18.4L
12 days overdueReminder sequence
Default risk34
Invoice clarification sent, follow-up in 2 days
Coastal FitnessRaffles City SingaporeS$27,900
8 days overduePromise to pay
Default risk21
Auto-confirm on settlement date
Collections intelligence
Eight-week operating trend · demonstrative data
Live model
Accounts engaged
356
Promise-to-pay
68%
Human handoff
12%
Autonomy trajectory
Promise-to-pay versus human handoff