Channels
WhatsApp & Omnichannel Connector
Tenants, shoppers and prospects reach one agent, not five inboxes. Conversation memory, consent and templates are shared across WhatsApp, SMS, email, Instagram and voice.
Active conversations
18,402
24h response rate
99.2%
Template approval
42 / 44
Opt-in base
612K
Live threads
Agent state per conversation
Kaya Wellness · Mall tenant2m
Can you share the B2-14 fit-out handbook?
AI handling
Sunrise Cafe · Collections9m
I can pay half on the 5th and the rest on the 20th.
Plan proposed2 unread
Mei Ling · CapitaStar member14m
Booked! Table for 6 at 7:30pm confirmed.
Completed
Nordwell Logistics38m
Shortlist received, reviewing internally.
Nurture
Block 9 facilities1h
Chiller service report attached for AHU-14.
AI summarised1 unread
Connectors
Channel health
WhatsApp Business Platform
2 numbers · SG + IN
SMS gateway
Transactional + OTP
Microsoft 365 mail
Shared leasing inboxes
Instagram DM
@capitaland malls
DeployOneVoice
Inbound + outbound leasing voice
Message templates
WhatsApp approvals
lease_renewal_offer_v4ApprovedUtility · 4,120 sends · 41% reply rate
rent_reminder_soft_v2ApprovedUtility · 9,860 sends · 58% reply rate
site_visit_confirmationApprovedUtility · 2,210 sends · 77% reply rate
festive_atrium_offerIn reviewMarketing · 0 sends · — reply rate
Channel intelligence
Eight-week operating trend · demonstrative data
Live model
Threads handled
768
AI-resolved
85%
Human handoff
12%
Autonomy trajectory
AI-resolved versus human handoff