Programme
CapitaLand Autonomous Operations Platform
Not 12 ideas — one platform with 5 agents, sitting as the agent engineering layer on top of CapitaLand's existing Microsoft and data infrastructure.
Way 1
Quick wins
Deploy live leasing voice, tenant concierge and property operations first. Day 47 performance is already tracking ahead of plan.
Try live voice callingWay 2
Broader AI workforce
Scale proven patterns into energy, procurement, investment, due diligence and executive decision workflows.
Explore the workforce5 AI agents
Agent → business impact
Leasing AgentIncrease leasing velocity
Property Operations AgentReduce operational workload
Tenant AgentImprove tenant experience
Investment AgentAccelerate investment decisions
Executive AgentIncrease management productivity
Architecture
Agents execute work, not just answer questions
CapitaLand AI Agent Layer
▲ reads & acts on ▲
Microsoft 365CRMERPBMSIoTProperty systemsData
90-Day AI Leasing & Property Operations Pilot
International Tech Park Bangalore · Leasing Agent + Tenant Concierge + Property Ops Agent · Day 47 of 90
Days 0–30Done
Connect & configure
Integrate CRM, BMS, work orders and WhatsApp; train leasing and ops agents on ITPB data.
Days 31–60In progress
Go live
Leasing voice agents inbound + outbound, Tenant Concierge and Ops Agent live with human approval.
Days 61–90Upcoming
Measure & scale
Board-ready impact report and rollout plan for ITPH, ITPC and Singapore malls.
Enquiries handled by AI
86%target 80%
Leads qualified
428target 600
Site visits generated
82target 120
First response time
18 starget < 1 min
Enquiry → LOI conversion
4.5%target 6%
Maintenance tickets automated
84%target 70%
Resolution time reduction
46%target 40%
Employee hours saved
1,890target 3,000
Tenant satisfaction (CSAT)
4.6target 4.5
90-day value trajectory
Composite pilot outcome versus plan · demonstrative data