Conversational Analytics
Every conversation across voice, WhatsApp, SMS, email and Instagram is transcribed, tagged and clustered so leasing, operations and marketing see the same demand signals.
Sentiment trend
Weekly mix across all channels
Fit-out contribution requests
412 conversations · +38% vs last month
Prospects in Bengaluru ask for fit-out capex support in 6 of 10 calls. Deals with a stated contribution close 2.3x faster.
Parking rate complaints
288 conversations · +21% vs last month
Evening parking pricing at ION Orchard drives 71% of negative concierge calls on weekends.
Flexible lease terms
244 conversations · +16% vs last month
Requests for 18-24 month terms rising among tech tenants; flexible-space cross-sell accepted 34% of the time.
Service charge clarity
176 conversations · -9% vs last month
Itemised WhatsApp statements cut repeat billing calls by 29% since rollout.
Auto-routed actions
What the analytics layer triggered this week
Conversation intelligence
Eight-week operating trend · demonstrative data
Autonomy trajectory
Actions routed versus human handoff