Tenant & Shopper
CapitaLand AI Concierge
Builds on the 250k+ session ChatGPT concierge already running across CapitaStar and mall sites — now the agent books, pays and coordinates delivery, not just answers.
Sessions / month
268k
+18%Transactions completed
31.4k
+42%GMV via concierge
S$2.7M
+36%Tenant sales uplift
+6.8%
Participating tenants
Live demo
CapitaStar app · WhatsApp
Find me a restaurant for 6 people tonight at ION Orchard.
3 options with a table for 6 at 7:30pm: Imperial Treasure (Cantonese, L4), Din Tai Fung (B4), Sushi Jiro (L4). Imperial Treasure has a CapitaStar 10% dining reward tonight.
Book Imperial Treasure.
Booked for 6 at 7:30pm, confirmation IT-88213. Sent to your WhatsApp. 1,200 STAR$ earned on payment.
Recent transactions
Completed by AI
Dining booking · Imperial Treasure
ION Orchard · S$480
Cake delivery · Antoinette
Plaza Singapura · S$68
Parking pre-book · 3h
Raffles City · S$9
Gift card bundle
Bugis Junction · S$200
Movie tickets ×4 · GV
Funan · S$62
Concierge intelligence
Eight-week operating trend · demonstrative data
Live model
Requests completed
689
Transaction success
87%
Human handoff
12%
Autonomy trajectory
Transaction success versus human handoff