Voice AI · Enablement
Coaching for Your Callers
Every human call is scored against the CapitaLand playbook. Compliance misses, discount slips and missed closes surface as short drills instead of quarterly reviews.
Calls scored
1,842
+16%Team score
84 / 100
+5Compliance misses
11
-42%Close-rate lift
+7.4pt
+2.1ptCoached vs uncoached
Caller scorecards
Rolling 30 days
Priya Menon
Leasing — India · 142 calls
88+6
Strength: Discovery depth
Focus: Closing for the site visit
Daniel Tan
Leasing — Singapore · 118 calls
82+3
Strength: Objection handling
Focus: Talk ratio 68% — listen more
Aarav Shah
Collections · 206 calls
74-2
Strength: Payment plan framing
Focus: Compliance disclosure missed 9x
Chloe Lim
Concierge · 264 calls
91+8
Strength: Tenant empathy
Focus: Upsell attach rate low
Skill radar
Team average vs top performer
Coachable moments
Clipped straight from this week's recordings
ComplianceAarav ShahCollections · Sunrise Cafe · 02:14
Skipped the mandatory recording disclosure
Coaching: Open with the disclosure line before any account detail.
RevenueDaniel TanLeasing · Helios AI Labs · 05:41
Discount offered before value framing
Coaching: Anchor on fit-out package and amenity value, then discuss rent.
CoachingPriya MenonLeasing · Nordwell Logistics · 07:03
No calendar close attempted
Coaching: Offer two specific viewing slots instead of asking 'when suits you'.
Coaching intelligence
Eight-week operating trend · demonstrative data
Live model
Calls scored
441
Skills improved
82%
Human handoff
12%
Autonomy trajectory
Skills improved versus human handoff